Terms & Conditions

1. Booking Confirmation • All course places must be booked in advance through our online booking system or via direct contact with OnPoint Learning. • A booking is only confirmed once full payment (or an agreed deposit) has been received. 2. Payments • Payment must be made at the time of booking unless otherwise agreed in writing. • Group bookings (organisations booking for staff) may be invoiced, with payment due within 14 days of the invoice date and prior to the course start date. 3. Cancellations & Refunds • Learner cancellations: • More than 14 days before the course – full refund or free transfer to another date. • 7–14 days before the course – 50% refund or transfer (subject to availability). • Less than 7 days before the course – no refund and no transfer dates. • OnPoint Learning cancellations: • If we need to cancel or reschedule a course, learners will be offered a full refund or free transfer to a future course date. 4. Transfers & Substitutions • Learners may transfer to another available course date free of charge if notice is given at least 14 days before the course. • A substitute delegate may be sent in place of the original learner at no extra cost, provided notice is given at least 48 hours before the course. 5. Attendance & Certification • Learners must attend the full course and complete all required assessments to be eligible for certification. • Certificates are usually issued digitally within 10 working days of course completion. • Replacement certificates may be subject to an administration fee. 6. Course Requirements • Learners must be physically able to take part in practical elements such as CPR and the recovery position. • Any medical conditions or additional learning needs should be disclosed to OnPoint Learning at the time of booking so reasonable adjustments can be made. 7. Liability • OnPoint Learning is not responsible for any travel, accommodation, or other costs incurred by learners in the event of course cancellation.